Management homework. 10 points for any help haha?

Posted on 2014-04-21 09:36:00 in Management by BILLIE J

Hey, I'm really struggling with this homework and it could be the difference between me passing and failing this project management subject. Any help whatsoever would be greatly appreciated, even just where to start



Part A: (10 marks)



Discuss how quality is measured or determined in a product and in a service. Explain also the implications of poor quality and costs associated with it. Illustrate your answer with suitable examples.



(Limit your answer to 500 words. Your examples should include at least 1 product and 1 service)





Part B: (15 marks)



An audit of a chocolate product manufactured by a small unit in an organisation that produces a number of cocoa-based products has revealed the possibility of some of the output being over-weight. The chocolate product is labelled that it has a net weight of 250 grams. The overall process is highly automated but semi-skilled workers are needed to monitor the equipment and make fine adjustments over a typical day beginning at 9:00 a.m. and ending at 5:00 p.m. Between 11:45 a.m. and 1:15 p.m. workers take turns in having lunch – while one group has a break of 45 minutes, the other group monitors and maintains all equipment.





Weight



Time Unit 1 Unit 2 Unit 3 Unit 4

09:00 a.m. 251.1 250.6 250.9 251.2

10:00 a.m. 251.7 251.1 250.9 251.2

11:00 a.m. 251.1 251.6 250.7 250.3

12:00 p.m. 251.6 251.3 253.4 252.1

01:00 p.m. 250.7 251.3 251.3 250.9

02:00 p.m. 250.7 251.2 251.2 250.8

03:00 p.m. 251 251.2 251.4 251.2

04:00 p.m. 251.3 251.5 251.4 251.3

05:00 p.m. 251.9 252.2 251.8 251.9





The data, collected over a period of 8 hours, is provided above. Examine the data and answer the following questions:



a. Clarify whether the automated process is under control.

b. Explain what could be the reasons for possible under-weight or over-weight problems, if any.

c. What additional steps should the supervisor take to examine the issues involved in more detail, if he believes there may be a problem in the production line?



(Use the “x-bar” facility in the Quality Control module of POM for Windows for part a. For part b and part c, examine the relevant graph and the information provided in the question before you make any recommendations, but ensure that you state any assumptions you have made. Limit your answer for Part C to 250 words)



Question 6: (15 + 10 = 25 marks)



Part A: (15 marks)



Every home football game for the last 8 years at Eastern State University has been sold out. The revenues from ticket sales are significant, but the sale of food, beverages, and souvenirs has contributed greatly to the overall profitability of the football program. One particular souvenir is the football program for each game. The number of programs sold at each game is described by the probability distribution given in the table below?





Number of programs sold Probability

2,300

2,400

2,500

2,600

2,700 0.15

0.22

0.24

0.21

0.18



Each program costs $.80 to produce and sells for $2.00. Any programs that are not sold are donated to a recycling centre and do not produce any revenue.



a) Simulate the sales of programs at 10 football games. Use the random numbers listed below.

b) If the university decided to print 2,500 programs for each game, what would the average profits be for the 10 games that were simulated?

c) If the university decided to print 2,600 programs for each game, what would the average profits be for the 10 games that were simulated? Students can use the simulation module POM-QM for Windows for this question.



Random numbers for Question 6 Part A: (a).



82, 57, 68, 28, 05, 94, 03, 11, 27, 29.





Part B: (10 marks)



Discuss how you will be able to use the Simulation Methodology in one of the following areas:



a. Project Planning – in determining the critical activities or the project duration

b. Inventory Control – in deriving the optimal order quantity of an item held in inventory.



(Limit your answer to Part B to 500 words)

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